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General FAQ Ordering/Billing & Download FAQ
Graphic Related FAQ HTML Related FAQ
Reseller/Designer FAQ JAVA Scripts/CGI Related FAQ
       
  General FAQ
Q1. Can I swap or exchange template(s) in the Special Package?
Q2. Do Gold Members get a discount rate for any additional services?
Q3. Do I need to do any backend programming or additional work when using a template?
Q4. Do you offer any exclusive template design?
Q5. Does Gold Membership free downloads include ALL templates offered on Helen Design site?
Q6. How can I contact Helen Design for support?
Q7. How do I open and edit template files after downloading?
Q8. I am currently your Gold Member. How do I download the templates?
Q9. I am your Gold Member. Can I still use the link from Design Menu to display the templates in my web site?
Q10. I am your Gold member. The zip files I downloaded before were your old file name. How do I find out the new file number to rename all my downloads?
Q11. If I develop websites for customers, can I use your templates?
Q12. Is there trial period where I can test the products for compatibility issues?
Q13. What is a Dreamweaver Template (DWT) format?
Q14. What is a web template?
Q15. What makes HelenDesign.com different from other template sites?
  Graphic Related FAQ
Q1. After I modify the PSD file, how do I apply the changes to my web template?
Q2. Can I modify the graphics and the images you have in the template with very little PhotoShop knowledge?
Q3. Do Helen Design create logos?
Q4. How do I swap image in PhotoShop?
Q5. I don’t have Photoshop or Firework to open the PSD file. What if I need some graphic modification for the template I purchased?
Q6. If I need to create 5 simple HTML (text only) pages and would like to add a company name/logo to each page, do you offer the extra service?
Q7. What Flash version do HelenDesign use to create flash animation? Do I need to use the same version when I have to modify the flash?
Q8. What is PSD file?
Q9. What Photoshop version do HelenDesign use to design web pages? Do I need to use the same version when I have to modify the graphic?
  HTML Related FAQ
Q1. Do I have to have Dreamweaver or FrontPage to modify the template?
Q2. Some of your template comes with form field (contact form, search, email us, etc). Are they working? Or some customize work is required after I purchase the template?
Q3. Some of your templates come with only one content page and some come with multiple content pages. Can I add more content pages? Is there a limitation?
  JAVA Scripts/CGI Related FAQ
Q1. I need to add form script to the template I purchased. Who should I contact?
  Ordering/Billing & Download FAQ
Q1. How do I download the file after the purchase?
Q2. I try to purchase through PayPal but my country is not listed in their system. What should I do?
Q3. Is there a hidden fee for the template? Any monthly service fee?
Q4. What if I don’t have a PayPal account? Can I still make a purcahse from Helen Design?
Q5. Why does the popup window for downloading template shows downloading cgi file instead of the zip file?
  Reseller/Designer FAQ
Q1. Can I get more info on your Reseller Program?
Q2. How much is to join Reseller Program?
Q3. I am unable to login into Reseller Program with my Gold Membership.

 
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